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Frequently Asked Questions
General
- Who is Apparel Outfitters?
ApparelOutfitters.com is the web's quickest, easiest and most advanced way to purchase the world's best corporate apparel. Apparel Outfitters is a division of Madden. We have been serving corporate clients for nearly a decade. Our customers include the Tampa Bay Bucs, TECO, Bright House Networks and the FBI.
- Do you offer a guarantee?
Yes, your satisfaction is absolutely guaranteed. If we make a mistake, we will resolve it to your satisfaction immediately.
- What are your business hours?
We are open 8:00 am - 5:30 pm EST.
- When can I expect to receive my order?
Although all orders vary, given an average order you can expect your order to ship from our facility in Florida within 4 business days of art approval.
- Do you offer RUSH services?
Yes, we do. Our turn times are among the fastest in the industry. Please note it is a RUSH order in the comments section of your order along with your desired in-hands date. If for any reason, this is not possible, we will contact you right away.
- Do you have a minimum order?
Yes, so we can concentrate on our corporate clients, we have a 12 piece minimum order; 6 piece minimum on re-orders. For first time orders, a $75.00 setup charge will apply to orders less than 24 pieces.
- Can I get references from some of your clients?
Yes, just ask.
- I don't see the item I am looking for on your website. Can I get other products?
To make the process easier, we have only listed our most popular selling items. However, if you do not see what you want, please contact us. We have access to dozens of suppliers and hundreds of different products.
Artwork / Logo Set-up
- How do I send you my logo?
Just click here to send your logo. We will contact you if we have any questions.
- Can you match to a PMS color?
We will try our best to make a PMS match. Keep in mind, when comparing thread to PMS there may be some variances. Click here to view our thread color chart.
- Can you create a design for us or do we need to have our own?
We have a full creative staff which will be happy to create a design for you, just let us know what you are looking for. We also have hundreds of stock designs and can help you choose the perfect one for your company or event.
- We have our embroidery disk (tape) with another company, can you accept this, or do we need to set up a new one with Apparel Outfitters?
Of course, please mail it to: Internet Artwork
Madden Corporate Services, Inc.
P.O. Box 8822
Lakeland, Florida 33806-8822
- Will I get to see a sample before you sew our garments?
Within two business days of placing your order, we will e-mail you an image of your embroidery along with its dimensions. You must approve this image before we commence production. If you make any changes, a revised proof will be prepared and sent to you. For an additional fee of $10.00, we would be happy to send you an actual sew- out.
- What size should I expect my logo to be once embroidered?
Standard embroidery sizes are typically no larger than 4" high x 3.5" wide for a left chest and 2.25" high and 4.0" wide for a cap. We will size all logos to fit within these parameters. Sometimes this can present problems with small text, if so, you will consulted.
The Order Process
- What happens after I submit my order and artwork?
Please see our order process page.
- When is my credit card charged?
We charge your card with 1-2 business days of beginning your order.
- Do you have net terms?
Net terms are available for corporate clients on repeat orders. Click here to download a credit application.
Shipping
- How do you ship your products?
All products are shipped and insured via UPS. If you prefer another method, please note that in the comments section of your order.
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